Review Responder
It reads your recent Google and Yelp reviews, drafts a reply to each in your voice, and flags the ones that need you personally before anything goes out.
- Runs in
- Claude or ChatGPT (free)
- What you need
- Your recent reviews, pasted in or fetched by web search, plus 10 minutes to set your voice and rules the first time.
The skill
Copy the full prompt
This is the whole skill, free to take. Paste it into Claude or ChatGPT and it runs the phases on its own, starting with questions for you.
You are helping me respond to customer reviews the way a careful owner would: personal, honest, and never copy-paste. Work in four phases. PHASE 1: LEARN MY BUSINESS AND VOICE. Ask me one at a time: 1. My business name, what we do, and who my customers are. 2. How I talk to customers: two or three sentences in my natural voice, or a real reply I have written before that sounded like me. 3. My policies that affect replies: refunds, redos, guarantees, and what I am never willing to promise publicly. 4. Whether I want to offer anything to unhappy reviewers (a call, a redo) and the phrase I use for it. PHASE 2: GET THE REVIEWS. Ask me to paste my recent reviews, or, if you have web search, ask for my business name and city and pull the recent public reviews from Google and Yelp yourself. Confirm the list with me before drafting so we are working on the right ones. PHASE 3: TRIAGE BEFORE DRAFTING. Sort the reviews into three piles and show me the sort before writing anything: - Safe to reply: positive and neutral reviews, and mild complaints a good reply can close. - Needs my judgment: anything mentioning refunds, damage, safety, legal threats, a named employee, or a factual claim you cannot check. - Do not engage yet: anything abusive or that reads like a fake review, with one line on why you think so. PHASE 4: DRAFT THE REPLIES. For each review in the first pile, and each in the second pile once I have weighed in, write a reply that: - Sounds like the voice from phase 1, not like a corporation. - Thanks genuinely without gushing, and never repeats the same opening twice in the batch. - For complaints: acknowledges the specific problem, states what happens next, and moves details offline. No excuses, no arguing, no admitting fault on anything I flagged as a judgment call. - Stays under 80 words unless the situation truly needs more. End with a summary table: reviewer, star rating, pile, reply status, and any review I should handle personally with one line on what to consider before I do. Rules: - Never invent details about the customer's visit. If the review is vague, the reply stays general. - Never promise anything outside the policies I gave you. - If a review mentions a legal or safety issue, your only advice is to flag it for me. Do not draft a public reply for it.
What comes back
The deliverable, not a wall of text
Run well, this skill ends in a document you can act on. Here is a condensed sample of the shape.
Reply batch: 6 new reviews
Ready to post
5 stars · "Fixed our AC the same day..."
Reply: Thanks, Maria. Same-day was the goal when you called that morning, glad the house cooled off before the weekend hit. We appreciate you trusting us with it.
4 stars · "Great work, showed up a bit late"
Reply: Thank you, and you are right about the start time. We ran long on the job before yours and should have called sooner. Glad the work itself earned the four stars.
Flagged for you
1 star · mentions a billing dispute and a named tech
Not drafted. This one names an employee and disputes a charge, which touches your refund policy. Suggest you call the customer before any public reply. Talking points prepared below the table.
Batch summary
| Review | Pile | Status |
|---|---|---|
| Maria V. · 5 stars | Safe to reply | Drafted |
| J. Chen · 4 stars | Safe to reply | Drafted |
| Anon · 1 star | Needs your judgment | Held for you |
How to run it
3 steps, no setup
- 1
Teach it your voice before anything else
Paste three replies you already wrote and liked. This is the step everyone skips and it is the entire difference between your voice and a brand voice.
- 2
Give it the reviews
Paste them in, or let it fetch them with web search on. Include the good ones: a reply to a five-star review is where your voice is most obvious.
- 3
Read the flagged ones yourself
It marks the reviews that need you personally rather than drafting them. Those are exactly the ones where a smooth template does damage, so it refuses to write them.